(Note that you must have JavaScript enabled to see, and click on, the email addresses on this page. It is one of the methods we use to avoid spam.) We strive to make all of our products and services easy to use as possible. However, we know that problems arise from time to time, and have provided the following support options for you. Email is by far the most effective means of obtaining support. All of your support questions can be answered by sending them to . Product SupportMany of your questions can be answered directly by visiting the product page for your specific item. A catalog of products is available. All of our products’ user manuals are available for download. Look on the appropriate product page for the manual for your product. It can offer additional answers to your questions.
Order & Website SupportIf you are having questions about your order, such as current order status or want shipment tracking information, that information is available on your account page. If you still can’t find the answer to your question, or are having trouble placing an order, please send mail to . If you have one, please include your order number in your email message. Telephone SupportLatency: Zero is a very small company, so telephone support is limited. We encourage you to try to find your answers on our website, or to use the email support options. However, if you are unable to resolve your issue via those options, you may call us between the hours of 9 AM and 6 PM Pacific Time at (510) 868-0934. If no one answers, please leave a message with your name, phone number, and best time to call, and we’ll make every effort to return your call that day. |